Refund policy
Return and Refund Policy – The Calm Toddler Co.
All products sold by The Calm Toddler Co. are digital downloads. No physical products will be shipped or returned.
Change-of-Mind Purchases
Because digital products are delivered immediately and cannot be physically returned, we do not ordinarily provide refunds for change-of-mind purchases once a file has been accessed or downloaded.
This policy does not exclude or limit any rights or remedies available under the Australian Consumer Law.
Digital Product Problems
Please contact us if:
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You cannot access or download your purchased files
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A file is damaged, incomplete or does not function as described
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You receive a product that is materially different from its description
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You are charged for a duplicate order
We will assess the issue and first attempt to provide access, replace the affected file or resolve the technical problem.
Where a product does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or another appropriate remedy.
Duplicate Purchases
If you accidentally place an identical duplicate order, please contact us as soon as possible and provide proof of both purchases. Approved refunds will be returned to the original payment method.
Requesting Assistance
To request support or a refund assessment, email:
Please include:
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Your full name
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Your order number
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The email address used during checkout
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A description of the issue
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Screenshots where relevant
We aim to respond within 24 hours.
Business Information
The Calm Toddler Co.
Registered Business: Mortimer Coastal Enterprises Pty Ltd
ABN: 65 638 136 704
Australia