FAQ - Calm Answers for Parents
1. About Our Products
Q: What kind of products does The Calm Toddler Co. offer?
A: We create gentle eBooks, printable charts and calm kits that help parents and toddlers build structure, confidence and emotional awareness.
Q: Are your resources suitable for my toddler’s age?
A: Most of our resources are designed for children aged 1–6, with simple visuals, gentle language and developmentally appropriate learning activities.
2. Digital Downloads and Access
Q: How do I access my digital files after purchase?
A: After checkout, you will receive a download link on your order confirmation page and by email. Use the link to save the files to your device.
Q: My download did not work. What should I do?
A: Occasionally, large files may take longer to download. Please check your spam or junk folder if you cannot find the email. If the link does not open, contact us at hello@thecalmtoddlerco.com and we will assist you.
3. Payments and Checkout
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, Apple Pay and other payment methods displayed during our secure Shopify checkout.
Q: Can I use a discount code?
A: Yes. Enter your discount code during checkout before completing your payment.
4. Refunds and Support
Q: Do you offer refunds on digital products?
A: Because our products are digital and delivered immediately, all sales are final once the files have been accessed or downloaded. Refunds may be considered for duplicate purchases or unresolved technical issues in accordance with our Refund Policy.
Q: How do I get support?
A: Email hello@thecalmtoddlerco.com. We aim to respond to support enquiries within 24 hours.
5. Brand and Contact
Q: Who created The Calm Toddler Co.?
A: The Calm Toddler Co. was founded by Vetti Quinn, with a mission to bring calm, structure and connection into early childhood.
Q: How can I collaborate with or feature your brand?
A: We welcome enquiries from educators, parents and brands that share our values. Contact hello@thecalmtoddlerco.com with your proposal.