FAQ - Calm Answers for Parents
1️⃣ About Our Products
Q: What kind of products does The Calm Toddler Co. offer?
A: We create gentle eBooks, printable charts, and calm kits that help parents and toddlers build structure, confidence, and emotional awareness — all in our soft pastel Calm Toddler Co. style.
Q: Are your resources suitable for my toddler’s age?
A: Most of our tools are designed for ages 1–6, with simple visuals, kind language, and developmentally appropriate learning steps.
2️⃣ Digital Downloads & Access
Q: How do I access my digital files after purchase?
A: After checkout, you’ll receive an email with your download link. Click “Download Now” to instantly save your files to your device.
Q: My download didn’t work — what should I do?
A: Occasionally large files take longer to download. If your link isn’t opening, please email us at admin@thecalmtoddlerco.com — we’ll resend it right away.
3️⃣ Payments & Checkout
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Apple Pay through our secure Shopify checkout.
Q: Can I use a discount code?
A: Yes! Enter your discount code at checkout before completing your payment.
4️⃣ Refunds & Support
Q: Do you offer refunds on digital items?
A: Because our products are digital and delivered instantly, all sales are final. However, if you have any issues with your files, please contact us — we’ll make it right.
Q: How do I get support?
A: Email us at admin@thecalmtoddlerco.com — we usually respond within 24 hours (often sooner).
5️⃣ Brand & Contact
Q: Who created The Calm Toddler Co.?
A: The Calm Toddler Co. was founded by Vetti Quinn, whose mission is to bring calm, structure, and connection into early childhood.
Q: How can I collaborate or feature your brand?
A: We love working with educators, parents, and brands that share our values! Reach out to hello@thecalmtoddlerco.com with your idea.